Support

We're here to help.

Email us

For questions about your order, access, or the experience, email support@masterthehairindustry.com. We aim to reply within 1–2 business days.

I didn't receive my access email. Check spam, promotions and junk folders. If it isn't there, email support with your order confirmation.
My boarding pass isn't showing. Make sure you completed payment. If you paid but still can't see it, contact support with your payment receipt.
Can I get a refund? Because access is delivered digitally, all sales are final. We review refund requests on a case-by-case basis within 14 days.
When does Priority Boarding open? Boarding passes open Friday 25 September 2026. Priority Passenger List members get first access.
Is this a physical trip? No. Asia Takeover: Part II is a virtual sourcing experience. It does not include travel.

You can also reach us via @taysluxe on Instagram. Please note email is fastest for order issues.

TAY AI Technologies LLC, trading as Go Digital With Tay.
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